LITEPANELS PARTS REPAIR ACCESSORIES
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The Procedure for obtaining service for your out of warranty LITEPANELS ™ item is simple. The REQUIRED SERVICE forms must be filled out on screen, printed and shipped with the items for repair to the address on the forms. Due to the nature of the LED lights, we are unable to give estimates on repairs.
What we can do is provide you with the following guidelines:
1x1 Mono , Bi , and LS, and old style metal housing Series will average $175 parts and labor. If the unit will exceed $275, we will contact you for approval.
Mini and Mini Plus fixtures will average $90 parts and labor. If the repair will exceed $150,we will contact you for approval.
Micro, Micro Pro, Hybrid, Croma and Luma fixtures will average $75 parts and labor. If the repair will exceed $90,we will contact you for approval.
SOLA ENG , SOLA/INCA 4, SOLA 6A , SOLA/INCA 6B, SOLA/INCA 12B will average $185 ($120 on the ENG) parts and labor. If the repair will exceed $250 ($185 on the ENG), we will contact you for approval.
HILIO will average $185 parts and labor. If the repair will exceed $250, we will contact you for approval.
Ringlite and Ringlite Mini will average $185 parts and labor. If the repair will exceed $275, we will contact you for approval.
Turnaround time is 1 business day in most cases. We will repair and ship your items with a copy of your invoice and cc receipt , your chosen shipper will email you tracking information.
Please make sure to COMPLETE the forms , choose a return shipper and level of shipping regardless if you have included a shipper account # or not. If you would like the package insured, enter the $$$ amount you want were indicated.Warranty repairs will be shipped by ground paid for by Vitec if you want it shipped faster make sure to complete the shipping info listed above.
Pack your fixture carefully and ship to us by a method you can track., for local customers you can drop off units M-F 7:45 am to 3:30 pm. The address is on the foms.
If you have any questions, please ask.
Click here For Required Service Forms
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NAWON USA, INC.
7322 Valjean Ave., Van Nuys, CA. 91406
Phone: 818/782-5100 - Toll Free: 800/983-7111 - Fax: 818/782-5102
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7/2/2022 - 9:49:01 AM
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